User Information, being personal information relating to our Users and (where applicable) their businesses. We collect this information so that we can provide our Services to those Users. For the purposes of GDPR in the European Union, we are the ‘data controller’ of this User Information and we collect and store it for the purposes of providing our Services to Users and maintaining records and contact details relating to those Services and Users. This policy sets out how MechanicDesk process your information as a User.
Any of the information we collect from you may be used in one of the following ways:
Cookies may be used by third party advertising companies for tracking purposes. Cookies are a small piece of data that are stored by your web browser that allow your preferences and activity to be recorded. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
MechanicDesk sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. MechanicDesk will remove you at your request.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
MechanicDesk is committed to protecting your privacy and your data. Any information collected by MechanicDesk will not be transferred to or shared with any third party without your consent. MechanicDesk uses safe, secure technologies to protect your personal information.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We take all reasonable precautions to protect your data from unauthorised access, modification or disclosure. Your data is stored on secure servers that have SSL Certificates issued by leading certificate authorities Comodo. All data transferred between You and MechanicDesk is encrypted.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
MechanicDesk works with a number of third parties and partners who help us provide the MechanicDesk service to our Users. Examples include hosting services, accounting services, business intelligence platforms, email and SMS partners, customer relationship management services, customer support platforms and more. In order to supply the MechanicDesk service MechanicDesk may send them Personal Data for storage or processing. MechanicDesk has taken steps to ensure that each partner or third party involved treats the Personal Data in accordance with the privacy laws and legislation of our Users’ jurisdictions.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Other than stated above, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
MechanicDesk integrate with many third party products. By opting to take up these third party products' integration, you agree to MechanicDesk sharing your information with these third parties and you acknowledge that these third parties have their own privacy policies. We have no responsibility or liability for the content and activities of these products.
To quickly and efficiently resolve customer support issues related to your account, you consent to our support team to log into your account from time-to-time.
MechanicDesk has offices in Australia and Vietnam. Your information may be transferred to, and processed in our office in Vietnam. Rest assured, we put safeguards in place to ensure your Personal Data remains protected.
Specifically, MechanicDesk hosts data with Amazon Web Services in Australia and United Kingdom. The servers on which personal information is stored are kept in a controlled and secure environment.
European Economic Area (EEA) users: This means that your information may be transferred outside of the EEA. Where your personal information is transferred outside the EEA, it will only be transferred to countries that have been deemed to provide adequate protection for EEA information (Australia), or to a third party where we have approved transfer mechanisms in place to protect your personal information.
Australian users: The third parties we share data with do not control, and are not permitted to access or use your Personal Data, except for the limited purpose it was provided. This means that, for the purposes of Australian privacy legislation and Australian users, MechanicDesk does not disclose Personal Data to third parties located overseas
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to firstname.lastname@example.org
You also have rights to:
Your European Privacy Rights.
In addition to the rights listed above, if you are in the EEA you also have rights to:
If you are not happy with how we are processing your personal data, please let us know by sending an email to email@example.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. you can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
MechanicDesk complies with the Australian Privacy Principle Guidelines and the Privacy Act. If you are not happy with how we handle your privacy complaint, You can make a complain directly to Australian Information Commissioner (OAIC). Please visit https://www.oaic.gov.au/ or https://www.oaic.gov.au/about-us/contact-us/ for more details.
MechanicDesk is only available to you if you are over the age of 18. You must also be old enough to consent to the processing of your Personal Data in your country.
If you’re not happy with how we are processing your personal information, you have the right to complain to your local information protection authority. Your local data protection authority will be able to give you more information on how to submit a complaint.
You can request to exercise these rights by emailing firstname.lastname@example.org. We will process your request within 30 days of receiving your request. Note that we may require proof of identification before we process your request.